Find out how to get help on EE product and services as well as advice on how to set up and use your device or you can discover how to contact us. If you're an EE pay mon ly customer, you can access our live chat service rough your My EE account too. Just log in to your My EE account and open a help page relating to what you need help wi. A pop up window will appear when someone is available to help. Chris. 05, · Read our steps on how to navigate our site for phone*, chat, or email. Click Contact Us. You can also click Contact Us at e top of any page on EA Help or at e bottom of is article. Pick e game or product you need help wi. Pick e platform at you play on. Choose e Topic you need help wi. Select your Issue. Click Select contact. If you are a pay mon ly personal EE customer, en you can chat wi an online wi an agent here by selecting e EE drop down box. It should open up e link and option to live chat for you. Best of luck and let me know how you get on. anks. Richard 🙂. Chat is available on any non-Samsung Android device wi softe version 5.0 (Lollipop) and above. e feature will be enabled by a device update and you'll be invited to opt in to e service. Samsung will be adding e feature soon, but you can also download e Google Message app from Google Play to enable e service. If you struggle to hear or speak on e phone, e Next Generation Text (NGT) Service and NGT Lite App can really help. To contact us directly using ei er e new Next Generation Text Service or e original Text Relay Service dial 18001 in front of one of e following long dial numbers: EE all customers . Customer Service is available via LiveChat Monday rough Friday 9:00 am to 4:00 pm Central Standard Time. LiveChat is ECE’s instant messaging platform, and it is e quickest and easiest way to contact ECE during normal business hours. Need help setting up your EE device, Broadband or EE TV? Find lots of useful information and tips here. 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